Floating Support Service to 92 Vulnerable Tenants with
Low to Medium Mental Health Support Needs
PURPOSE
Newham
Floating Support provides the highest level of support to vulnerable
tenants in their own homes, which enables Service User choice and
participation. This contributes to independence in maintaining tenancies,
good budgeting, enhanced self-esteem and living full and valued lives.
SERVICE DESCRIPTION
The
scheme was set up in December 2002. It provides a service to Roy Dennison
House – an eight bed supported housing homeless unit in Plaistow and to
eighty six council tenants dispersed across the borough. The service focus
is on housing related support and tenants requiring care services are
referred to more appropriate agencies.
SUPPORT PROVIDED
SERVICE USERS INVOLVEMENT AND CONSULTATION
Service
Users are fully involved in their support at point of assessment and
regular reviews are held to ensure that the support package remains
relevant. All tenants receive a handbook which sets out their rights,
quality standards and the complaints procedure. At discharge, there is a
comprehensive exit interview and staff conduct an annual survey of all
tenants. Information from these, together with a desk-top analysis of
support plans and review meetings inform internal service reviews. Staff
continue to develop other innovative ways of involving service users.
ENSURING QUALITY
Fortnightly
management supervision is provided to all staff. The team conducts weekly
meetings at which all referrals, assessments and discharges are discussed,
and there is access to externally facilitated clinical supervision when
required. The manager undertakes a regular desktop examination of case
files to monitor the quality of support plans. At review other significant
and relevant agencies are involved.
The Supporting People Quality
Assessment Framework (QAF) is fully implemented to ensure high quality standards
are maintained. External monitoring is undertaken by the Supporting People
team.
STAFFING
The staff team comprises:
Service Manager
Team Manager
3 Floating Support Workers
2 Support Time Recovery (STR) Workers
Administrator
Download Documents
Client
Referral Form
Risk
Assessment & Management Form
Service
User Handbook (Requires Adobe Reader)
Service
Brochure (Requires Adobe Reader)
FOR FURTHER INFORMATION
